Terms and conditions
General:
This is a legally binding contract between you (also referred to as the “holidaymaker”) and Batchcott Hall Property Management Company Limited (also referred to as “we”, “us”, and “our”).
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions.
Bookings:
A £450 booking deposit (the “Deposit”) is payable immediately on a booking being taken. The booking is taken on a provisional basis until the Deposit has been paid in full and funds cleared through the banking system (where appropriate), after which the booking becomes confirmed. Until the booking is confirmed, it can be cancelled by either party at any time without prior notice.
The balance of the rental charge (the “Balance”) is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the Deposit or Balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the holidaymaker:
Cancellation of the booking by the holidaymaker should be emailed to batchcotthall@gmail.com.
In the event of a cancellation by the holidaymaker, the following cancellation charges will apply:
- Bookings cancelled 8 weeks or less before arrival date: 100% of booking amount (i.e. the Deposit and the Balance).
- Cancellations made more than 8 weeks before arrival date: Deposit only.
Cancellation by us:
We will endeavour to make sure Batchcott Hall (the “Property”) is available for the dates contracted. In the unlikely event the Property becomes unavailable and we have to cancel the booking, we will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. We shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
House Rules:
You hereby agree to comply with our “House Rules”:
1. Batchcott is a peaceful and quiet location and we politely ask that you help us keep it that way. We have several near neighbours, including children, so please keep noise to a respectful level at all times, and ensure there is no loud noise or music outside after 10pm. The Hall is not a “party house”, and we ask that you do not treat it as such. Food and drinks are not permitted on the first or second floors.
2. Please do not flush anything other than toilet paper down any of the toilets, and dispose of any other waste (e.g. kitchen roll / wet wipes / sanitary products) in the bags provided in each bathroom. Flushing anything other than toilet paper badly damages our small private sewerage system.
3. You are only permitted to smoke on the patio, provided you dispose of cigarette butts properly. Under no circumstances should you smoke inside or on the porch outside the utility room.
4. The lake next to the driveway belongs to the neighbouring farm – guests are not allowed to access it.
5. There is a 10 MPH speed limit on the driveway, because many of the neighbouring families (including our own) have young children – please stick to the speed limit.
6. Adults must supervise children whenever they are outside and should be especially vigilant when children are using the trampoline, tennis court and treehouse. Moreover, one of our neighbours is a working farm, and so children are not be allowed outside the gardens and house – in particular, livestock (including horses and farm cats) can be unpredictable and should not be petted.
7. The use of candles in the property is prohibited.
Any breaches of the house rules will result in us asking the holidaymaker and their party to leave the Property immediately and without refund.
COVID-19:
For the purposes of this clause, “Lockdown” shall mean a situation in which the Property is legally forced to close during the period in which your booking is due to take place.
In the event of a Lockdown, your booking will be postponed to mutually agreeable dates in the future, subject to availability.
For the avoidance of doubt, we are unable to offer refunds (full or partial) or postponements in the event of (a) a local lockdown in your home area which does not result in the closure of the Property, or (b) a reduction in the number of people legally permitted to gather, provided that the Property remains open.
Number of Guests:
The maximum number of people entitled to stay at the Property is 17. This includes children and infants.
You must confirm to us at least two weeks in advance of your stay the exact number of people who will be staying in the Property. If it is found that more people than agreed are using the Property, this will be considered a breach of contract and the holidaymaker and their party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is strictly prohibited.
Pets:
Pets are not allowed at the Property.
Check in and check out:
Every effort will be made to have the Property available from 15:00 on the day of arrival. The Property must be vacated by 10:00 on the day of departure. Late departure may result in an additional charge being made. Further information is provided in our welcome pack.
Liability:
Save where an accident or injury occurs as a result of our negligence or wilful misconduct, we accept no liability for any accident or injury occurring at the Property. We accept no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles, including bicycles and possessions, are left entirely at the risk of the holidaymaker.
Cleaning:
We would like to think the holidaymaker and party would treat the Property as they would their own home and at the end of the holiday the Property is left in a clean and tidy condition. We retain the right to make an additional charge for cleaning should the Property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages:
The holidaymaker should make every effort to keep the Property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to us prior to departure. We reserve the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in our opinion) will not be charged for.
Third party suppliers:
You should not engage any third party to provide any service at the Property without our express written consent and, where relevant, consent of our insurers. In making a request for consent, you should provide written details of the service provider (and any information requested by our insurers) and the service to be provided. The granting (or not) of such consent shall be at our absolute discretion and, for the avoidance of doubt, consent will not be granted unless we are satisfied that the third party supplier has appropriate insurance cover.
Where we make a suggestion or recommendation of a particular third party supplier, such recommendation is based on our genuine belief and experience and / or feedback received from other guests / contacts. If you decide to use a third party supplier recommended by us, that is a matter solely between yourselves and the relevant third party service provider, and consequently we accept no liability for the failure of a particular service provider to properly perform the relevant services.
Miscellaneous:
Children must be supervised at all times, and in accordance with the house rules.
Whilst every care is taken to provide a true and accurate description of the Property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
We reserve the right to enter the Property, at any reasonable time, in the event of an emergency or if remedial repair work is required.
We reserve the right to refuse entry to anyone, who in our opinion is not suitable or capable of taking charge of the Property.
We reserve the right to ask the holidaymaker and their party to leave the Property, without refund, should the behaviour of the holidaymaker and/or their party be considered by us to be unreasonable.
Whilst we always endeavour to provide reliable WiFi and television services to the Property, no guarantees are made by us as to the availability of such services.
Any recommendations made by us, in our Welcome Pack or otherwise, are based solely on our own personal experience (or feedback received from other guests) and no liability is accepted by us for recommended services or activities provided by a third party supplier.
Complaints:
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things can go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to us (or our representative) immediately when it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
We will make every endeavour to rectify any identified problems as soon as is reasonably possible.